| Harmony replicates the judgments people use when making decisions about customer information |
Put Your Customer at the Centre of Your Organisation
The Harmony Data Quality Series puts your customer at the centre of your organisation, uniting quality customer data with contextualised customer relationships. Harmony helps eliminate operational inefficiencies and enables business opportunities within the enterprise.
Harmony provides your organisation with a complete end-to-end view of your customers.
Harmony uses reasoning engines and inference matching to address the challenges that enterprise organisations face with customer information quality. Our patented IRIS parser employs an innovative lexico-grammatical reasoning technique to interpret the semantics and context of the data in any language, culture or geography.
Harmony replicates the judgments people use when making decisions about customer information and is capable of enforcing reliable and consistent results when applying customer information across multiple business contexts.
Harmony empowers you to
and enables your organisation to
- build better business insight
- enhance customer relationships
- manage compliance and regulatory requirements
- increase operational efficiency, and
- manage organisational growth
“The benefits that Harmony provides us are threefold. Firstly, there is the ability to cleanse our existing customer information.
Secondly, Harmony facilitates the identification of customer duplication before consolidation occurs.
And thirdly, Harmony provides a mechanism to assist in maintaining data accuracy. This is where inconsistencies arise, particularly when you have as many different sources of customer information as we do. We have now been able to improve customer service levels significantly.”
Steve Coles
Chief General Manager
Information Technology
Allianz.
